Online Exam Support

Receiving an Exam

When all the assignments have been successfully completed and graded for your course, you may email your instructor for an exam link. Once this email request has been approved you will receive an email with a link to the exam and information on how to complete it.

Video Tutorial

The exam email you receive from your instructor will include a sample video of someone completing an exam so you are able to view the entire experience from start to finish. Make sure you work through any technical issues you may encounter using the online proctoring software prior to starting your actual exam.

Technical Issues

If you run into technical issues, please use the support tools built into the online proctoring software, or contact Student Services.  

Taking Notes

Handwritten notes may not be taken during the exam, because it isn't possible to collect the notes after the exam as it is with an onsite testing centre.

Choosing a Time to Write

The exam may be written anytime between when you receive the exam email and your end date. You do not have to book a specific time to write. It is however advised that you do not begin the exam process by following your exam link until you are prepared to write the exam. The exam link only continues to remain active for a few hours once you begin the system checks. If you leave the exam link in your inbox and do not follow it until you are ready, it will remain active indefinitely.

The entire session will be recorded and reviewed by your instructor after the exam is complete. Exams may be written any time on any day. Just be sure to write before your end date and after you have successfully completed all your assignments. Ensure that you choose a time to write when you are sure you will not be interrupted and when the power and internet connection is not likely to be interrupted.

Time Requirements

All exams are two hours, but students are able to complete and submit their exams early. Changes to the exam duration are only possible for students with approved accessibility requests.